Our goal is to delight you with the functionality, appeal and quality of our original tea coffee and kitchen accessories. This includes your interactions with us throughout the process of selecting, purchasing, receiving and using an item we have created. If at any time you have a question, a concern, a suggestion or perhaps kudos to share with us - we would love to hear from you.
We are happy to offer payment through PayPal. We also offer direct checkout through Etsy and accept Etsy Gift Cards.
You can trust that your order will be quickly processed, well packaged and safely delivered. We strive to offer the best combination of speed of shipment, order tracking and lowest cost to the customer.
SHIPPING WITHIN THE UNITED STATES:
We offer Free Shipping for all items shipped to a destination within the United States. This rate applies to any order shipped to a single address within the United States.
SHIPPING TO ALL OTHER COUNTRIES:
We welcome international orders and will calculate the actual shipping cost for your order based on your location.
Please note: Duties, tax and any applicable customs fees are the responsibility of the customer. Please send us an email if you have any questions regarding international shipping for your order.
Your satisfaction with your purchase is our highest goal. If you receive an item that is damaged or not what you expected please give us a call at 503-644-5678 or send us an email. We strive to do whatever practical to ensure that you are happy with your purchase.
Refunds for items returned in sale ready condition within 30 days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than 30 days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping charges are not refundable.
If you have an exchange for the same dollar amount as the original purchase, no additional shipping charges will be incurred for the replacement item. Please mail your return in a prepaid, insured and traceable method to:
12580 SW Broadway Street
Beaverton, OR 97005
We do offer many of our original items (Cozies and Tea wallets) at wholesale to qualified buyers. Please contact us for additional information.